Pre-Ordering & Shipping policies
Pre-ordering
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At House of Royal Poo-chies LLC, we offer pre-orders on select products to ensure you get the latest and most sought-after items before they officially launch. Please review our pre-order policy below:
Pre-Order Availability
When an item is available for pre-order, it will be clearly marked on the product page. Pre-order items will have an estimated release or shipping date provided.
Payment
Full payment is required at the time of placing the pre-order to secure your item. By pre-ordering, you are reserving the product ahead of its official release.
Shipping and Delivery
Pre-order items will be shipped as soon as they become available. The estimated shipping date is indicated on the product page, but please note that this date is subject to change. If your order contains both pre-order and in-stock items, the entire order will be held until the pre-order item is ready to ship. If you prefer to receive the in-stock items earlier, please place a separate order.
Cancellation and Refunds
Pre-orders can be canceled for a full refund at any time before the item ships. Once the item has shipped, our standard return policy applies. If the release date changes or if there is any delay, we will notify you via email with updated information.
Product Availability
In rare cases, a pre-ordered item may become unavailable due to circumstances beyond our control. If this happens, you will be notified immediately and provided with a full refund.
Communication
We will keep you informed throughout the pre-order process with updates on availability and shipping. Please ensure your contact information is accurate to receive these updates.
If you have any questions about our pre-order policy or need assistance with a pre-order, please feel free to contact our customer service team.
Shipping
At House of Royal Poo-chies LLC, we are committed to ensuring your shopping experience is seamless from start to finish. Below are the details of our shipping policy:
Free Local Delivery
We offer free local delivery for customers within a specified area. If you qualify for local delivery, this option will be available at checkout.
Standard Shipping (5-7 Days)
We offer standard shipping across the United States with an estimated delivery time of 5-7 business days. Your order will be shipped via USPS Ground Advantage.
Expedited Shipping Options
USPS Priority Mail
For faster delivery, you can choose USPS Priority Mail, which typically arrives within 1-3 business days.
USPS Priority Mail Express
If you need your order urgently, USPS Priority Mail Express offers next-day to 2-day delivery.
Order Processing
All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.
Additional Information
Shipping times are estimates and may be affected by factors beyond our control, such as carrier delays or weather conditions. Please note that we currently ship only within the United States.For any questions regarding shipping, please contact our customer service team
Meet Duchess
The Backpack Carrier Loving Poo-chie
Duchess is a Hava-poo (Havanese and Mini/toy Poodle mix). Just under the tender age of two, Duchess enjoys taking trips in her backpack carrier. Her favorite place to go in her backpack carrier is any restaurant that has a patio for brunch. She loves people watching and tummy rubs.
Frequently Asked Questions
Q & A
Q: What types of products do you offer?
A: At House of Royal Poo-chies LLC, we specialize in luxury essentials for designer poo-chies. Our product line includes stylish carrier backpacks, chic dog clothing, premium collars and leashes, cozy beds, and playful toys designed specifically for small and designer dog breeds.
Q: How can I determine the right size for my dog?
A: Each product page includes a detailed sizing chart to help you select the perfect fit for your poo-chie. If you're unsure, feel free to contact our customer support team for personalized assistance.
Q: What is your return and exchange policy?
A: We want you and your poo-chie to be completely satisfied with your purchase. If you're not happy with your order, you can return or exchange it within 30 days of receipt, provided the items are in their original condition and packaging. For more details, please visit our Returns & Exchanges page.
Q: How long does shipping take?
A: Shipping times vary depending on your location. Most orders are processed within 2-3 business days and delivered within 5-7 business days. Expedited shipping options are available at checkout for faster delivery.
Q: Do you offer international shipping?
A: No, we currently do not offer international shipping.
Q: What should I know about sales tax for online purchases?
A: Sales tax is calculated based on your shipping address and will be applied at checkout where required by law. If your state or locality requires sales tax on online purchases, it will be your responsibility to pay this tax when placing an order. House of Royal Poo-chies LLC automatically calculates and collects sales tax for orders shipped to states where we have a tax obligation.
Q: How do I contact customer service?
A: Our customer service team is here to help! You can reach us via email at support@royalpoochies.com or by filling out the contact form on our website. We aim to respond within 24-48 hours.